This report first provides an overview of the offshore services GVC to present a clear understanding of the scope of the industry, how markets are structured and how changing distribution of demand and supply destinations alter structural dynamics in the chain. It then analyzes the industry within Pakistan, detailing the country’s position in the global market as well as the internal organization of the industry and the human capital status. After assessing the advantages and constraints observed in Pakistan, it looks to India and Uruguay for comparative case studies, detailing the lessons learned for Pakistan. The report concludes by outlining potential upgrading strategies to enhance the country’s competitiveness in the global market. Across the entire report, focus is placed on the opportunities than Pakistan can leverage in the export market, excluding the domestic market space.
This joint report by the GVC Center and KIET builds on recommendations from the first project to explore opportunities in technology-related services. This report: describes and defines the digital economy, provides a case study that illustrates how Industry 4.0 impacts the capital equipment GVC and provides analysis of the activities taking place in different countries including the US, China, India, Singapore and Korea. To identify entry and upgrading opportunities in this field, 28 company case studies of global information technology (IT) lead firms were completed to identify common strategies of existing global leaders.
Over the past decade, the offshore services industry has experienced tremendous expansion and has emerged as a dynamic global sector, growing at faster rates than exported goods. As a result, developing countries are no longer relegated to manufacturing and natural resource-intensive industries for development. As companies frequently scout new locations with the necessary human capital to provide services at a low cost, opportunities to drive sustainable growth through the expansion of the knowledge economy are abundant, especially in Latin American and the Caribbean nations. Jamaica’s offshore services industry has expanded significantly since its inception in the early 2000s, doubling employment in the last three years. As an emerging location for customer support, upgrading opportunities are beginning to emerge. This report uses the global value chain framework to map Jamaica’s current participation in the offshore services industry and identify ways to upgrade to higher value-added segments.
The Duke GVC Center conducts research on the offshore services industry, one of the fastest growing sectors in this globalized economy. Companies in search of lower costs and new talent have begun unbundling their corporate activities and are sourcing them from abroad. The information technology revolution has expedited the growth of this industry facilitating the trade of these service activities.
Karina Fernandez-Stark is an editor of this recent ECLAC book on the service industry in Latin America.
This book provides an analysis of the horticulture, tourism, and call center global value chains (GVCs) based on a survey of the literature and case studies carried out in Honduras (horticulture), Kenya (tourism), and Egypt (call centers). The studies show that GVCs and their upgrading dynamics have important gender dimensions, and that integration and upgrading are influenced by, and have an impact on, gender relations.